Frequently asked questions

Answers to the most common questions about Trackful, server-side tracking, compliance, and billing.

Does Trackful slow down my store?

No. Tracking runs server-side, so it does not add any load to your visitors' experience.

Is Trackful GDPR-compliant?

Yes. Trackful supports Consent Mode v2, personal data is hashed with SHA-256, and your data is hosted in Switzerland and Europe. See Consent Mode v2.

Does it work on both Shopify and WooCommerce?

Yes, Trackful works on both platforms.

Is there a free trial?

Yes, a 14-day free trial, no credit card required. See the pricing page.

Where is my data hosted?

In Switzerland and Europe, on Infomaniak.

Could an order be counted twice?

No. Conversions are deduplicated, so the same order is never counted twice.

How accurate is it?

Over 95% with server-side tracking, versus 60-70% with classic client-side tracking.